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Home / Plantation Shutters / Timber Plantation Shutters

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timber plantation shutters, wooden window shutters, timber shutters, wood plantation shutters, wooden plantation shutters, timber window shutters, wooden shutters, timber shutter, wooden window blinds, basswood timber, basswood plantation shutters, basswood shutters, bass shutters, basswood blinds, wood shutters, wooden louvres

Timber Plantation Shutters

$163

To get instant pricing, enter your measurements in millimetres (mm) further down the page

How to MeasureFree Samples

See full Advantages of purchasing with MyDirectBlinds.com.au

Normally dispatched in 8-10 weeks from drawing approval time. Does not include transit time with couriers once dispatched.  Allow up to 13 weeks for dispatch.

Room Name

Select Colour *

Minimum Opening Size, Please check your frame type

Please note: Minimum recess opening size is 262mm for Direct Mount (No Frame) and U-Channel options. All other frame type options have a minimum opening size of 300mm.
Enter your measurements in millimetres, then click the calculate button further down the page to get instant pricing. The How to Measure page can be found here

Mount Type *

Frame Selection *

Frame Selection *

Frame Selection *

Frame Type *

Number of Shutter Panels within U-Channel *

Be mindful of the minimum and maximum shutter panel sizes, and the overall size of your opening where they will be placed. Divide your opening width by this number to gauge how wide each of your panels will be.

Shutter Type *

Tier-on-Tier Split Height *

Tier-on-Tier Split Height 2 (Optional)

Frame Type *

Frame Type *

A Z-frame with an L-frame bottom, use this option when you have a bottom window sill that protrudes out into the room.

Mid Rail *

Mid Rail *

Mid Rail *

Mid Rail Division Point *

Mid Rail Point *

Mid Rail Point 2 *

Control Rod *

Stile Finish *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration *

Panel Configuration Legend

L = Left Hinged Standard Panel
LL = Two Left Double Hinged Panels
R = Right Hinged Standard Panel
RR = Two Right Double Hinged Panels
T = Vertical T-Post

If you have selected a Double Hinged a.k.a. Concertina panel configuration, they come with a 10% Additional Cost. This is where one panel is hinged onto the first Panel, similar to a bi fold system, but without any tracking. A Double Hinged shutter is denoted by two letters together LL, or RR.

Bay or Corner Window *

Expert Review *

With an Expert Review, you'll be sent an email that contains a photo and question submission form after placing an order.
Pricing & Checkout steps:
1. Press the Calculate button to get your price
2. After pressing Calculate, click Add to Cart
  • Description

Description

Product Details

We are a direct importer of plantation shutters.

Our shutters are made at a factory with decades of experience, the shutters are of the highest standard and quality, supplied to many other retailers within the country and sold with a much higher premium elsewhere. Why pay more at other retailers for the same or inferior product? Just check out the hundreds of reviews which attest to the quality of our products for proof. We’re all about passing the savings onto our customers and creating value for you. Some of our competitors are all about big advertising budgets, those costs are passed onto you. We work on mostly word of mouth and organic discovery, passing those savings straight back into your pocket. Don’t be fooled thinking you’re getting a better product by paying hundreds or thousands of dollars more at some of our competitors.

Another under handed tactic often used by our competitors includes distributing engineered, laminate/MDF material, or hollow ‘air eco’ PVC Shutters which are of inferior quality. For comparison, our Polymer shutters feature reinforced aluminium and water based paint and are solid on the inside ensuring thermal characteristics.

Some of our competitors offer ‘Shutter Kits’, they are priced at the same level as our fully assembled shutters. We ship the shutter panels fully assembled, which requires a lot more labour to put together, ‘Shutter Kits’ will require many more hours or days of assembly for zero benefit. You may find an increased chance of scuffs and knicks to the paint during assembly of ‘Shutter Kits’. My Direct Blinds only sells fully assembled shutter panels, making it a breeze for installation. All you have to do with our shutters is fix your panels into your opening after placing the frame within the opening.

Some ‘Shutter Kits’ at our competitors won’t come with a frame, they’ll be delivered to you with 16mm gaps on the top and bottom, and 10mm gaps on the left and right, and without light blocks, privacy may be nonexistent, with substandard light blockage.

You can customise your shutters just the way you like it with My Direct Blinds.

If you’ve selected the ‘Expert Review’ option, we contact you prior to production with a photo submission form that our experts will review and questionnaire to ensure you’ve got it just right, ensuring an error free ordering process. We’re able to customise your panel configurations and options just the way you want it to better suit your windows after we take a look at your windows, to ensure the shutters line up with your window frames correctly.

  • Custom Made Advanced Polymer Plantation Shutters are made from a special solid type of uPVC with a strengthened aluminium core
  • Extensive 5 Year Warranty
  • Perfectly sized 89mm slats
  • Max Width 5585mm, Max Height 2200mm
  • Min Width 262mm, Min Height 350mm
  • Classic style central control bar or optional hidden control bar for easy lifting
  • Customisable panel configurations, and number of panels
  • Panels are even sized, for example your (window opening / number of panels) = Panel size. T-Post placement can be customised upon request
  • Order page will show correct amount of panels for the width you enter, all the hard work is done for you
  • Panels over 1500mm high will feature 1 Mid Rail
  • Mid Rail height customisable to hide Mullions or get around obstructions in the middle of your window such as a winder, etc
  • If shutters are over 1700mm in width they will require a supporting T-Post for additional strength and support
  • Double hinged panel variants are available (Note: Double Hinged shutters, due to increased weight can be prone to sagging)
  • Our products won’t warp, crack, peel or fade, in fact we use an advanced sanding and multi layer paint process that others simply do not
  • Reinforced polymer, suitable for wet areas and this material also features the best cost, strength and thermal properties.
  • VOC free

Please note: Due to the nature of our custom based products and that one size does not fit all, our shipping fees are mostly accurate but sometimes due to “regional areas”, or areas outside of regular shipping zones, there may be an additional shipping charge on plantation shutters. We will inform you, if any additional shipping fees apply to your shipping address before we process your order. In a mean time, you can send us an e-mail or give us a call to confirm your exact shipping fees prior to placing an order if you believe your delivery address in located in regional or rural area.

Please note Timber Shutters are not warranted for wet areas, please opt for Advanced Polymer Plantation Shutters for your wet areas.

Delivery

Where is my order?

When we dispatch an order, an email is sent out to provide you with an estimated arrival date.

You can check and track your order status by clicking the link.

What if my order is damaged during transit?

All of our deliveries are fully insured, so in the event of damage during transit, please contact us with further details to receive your replacement products.

Do I need to sign upon delivery?

Signature upon delivery is not required, as your purchase will be placed at a safe location at your house. Please note that we are unable to arrange a delivery time, as this is managed by the courier but we will do our best to notify you of the estimated date upon dispatch of your order.

Why do plantation shutters take 8-10 weeks to deliver?

These shutters take longer as they are the only one of our products made overseas. This is to ensure that we deliver an affordably priced product to our customers.

Are any more of your products made overseas?

No, only our plantation shutters are made overseas. All the rest of our products are made here in Australia, by one of our many local employees.

You can read our full delivery policy here

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Copyright © MyDirectBlinds.com.au™ 2025. All rights reserved. ABN 35 609 581 277

In addition to providing amazing value, My Direct Blinds is also proud to offer additional services at no extra cost such as our thorough order review process.

SureFit Measurement Guarantee Add On

  • At My Direct Blinds, we help you save by offering custom shutters designed for DIY measuring and installation. Since every shutter is made-to-order, precise measurements are crucial. However, we understand mistakes can happen. That’s why we offer our Expert Review & SureFit Measure Guarantee at a small additional cost — giving you extra confidence when placing your order.

    With this service, if your shutters don’t reasonably fit due to a measuring mistake, we’ll remake them free of charge*.

*Subject to our full SureFit shutter terms and conditions.

Free Expert Review

New customer? New Windows? Or just want peace of mind?

  • We’ll send you a thorough and comprehensive self-review checklist questionnaire that covers any potential issues, within this email a link is included where you can upload your window photos
  • You submit your window photos, and answer the question form for us to review
  • We’ll email, or call you for a 1 on 1 if needed to confirm order details, or if we need to gain further information from you
  • The order will not go into production until we are satisfied with the information provided
  • You can make changes with our help before the order goes into production
  • Usually adds about a week to the manufacturing time
  • Required for corner and bay windows
  • Allows us to customise your panel configurations to better match your window frames if needed

Express Processing

Know your stuff? Ordered with us previously for the same or very similar windows? 

  • We enter your order exactly as you have placed it via the website and send it straight to the factory to begin production. This reduces the processing time slightly when compared to our expert review option
  • You cannot request changes to your order after placing it via our website
  • Not available for corner or bay windows
  • Unable to customise panel widths and panel configurations further than what is on the product page, to match your windows better we strongly recommend the expert review process and to also leave a note in the checkout that you would like to customise your t-posts/panels to better match your window frames.
  • If you had any customised options please select the Expert Review option

Tier-on-Tier Split Height

Measure from the bottom of the frame to the center point of where you would like the panels to be divided. If you have a recess fit shutter, measure from the top of the opening instead.

Standard Full Height Shutters

Plantation Shutters Online

These are likely the shutters you will need and they do make up 99% of the shutters that we sell. Perfect for almost any window. They will be manufactured with a four-sided frame, unless specified otherwise. The panels can be fixed into the opening with a Z-frame, L-frame or fixed onto the face/outside of your opening with an L-frame. The panels will generally be hinged open.

“Concertina” or “Double Hinged” Shutters

double hinged shutter

This will show as an option on your panel configurations, whenever you see the panel configuration letters LL or RR this will mean that one panel is hinged onto the next hence the name “Double Hinged Shutters”. Another name for this type of configuration is Concertina Shutters. Similar to a bifold shutter, but without any tracking systems. They come at an additional 10% cost. Not to be confused with a similar, but different name of shutter configuration called “Double Hung Shutters”, also known as “Tier-on-Tier Shutters” where vertically the panels are split and can be opened independently.

“Double Hung” or “Tier on Tier” Shutters

double hung shutters

Instead of having a full height solid panel, you are able to split your panels at a height you specify, where you can open the panels above and below independently to help control the amount of light that is allowed into your room or for aesthetic purposes. These shutters do come at an extra cost of 10%. If pairing with a Double Hinged shutter the total cost would be an additional 20%. (10% + 10%). Note the difference between Double Hinged and Double Hung Shutters.

Other types of Plantation Shutters

Other types of shutters include those for Bay & Corner windows, Bifold tracking, sliding track, cafe style, or shaped shutters to fit in portholes such as a circular window, triangle, etc. Raked shutters for triangle and trapezoid windows. Shutters for fitting onto french doors can be done as a regular face fit shutter but may require cutouts around the handles which is at an extra cost. We can do some of these upon request. Plantation Shutters can also be manufactured in Aluminium for outdoor areas.

Note: Bifold track, Sliding track, Raked, Shaped, and Cafe style shutters are a work in progress and will be slowly added to the website in time, they may be available upon manual request. They are not yet available.

Full Sided Frame

A full sided frame is considered standard and helps to provide the shutter with stability, as well as assisting the panels to fit and have them operate properly within the opening. If you’re inside or outside mounting, shutters will generally need to sit inside of a frame, albeit there are some exceptions to this. The frame will be designed to fit the style and size of your window. Once you have mounted your frame, the shutters will hinge inside the frame.

Three Sided Frame

A three-sided shutter frame is mostly used only when it is necessary. It can be used to help clear obstructions such as a window winder at the bottom of your window opening. Another application is to provide higher aesthetics when your opening features a protruding windowsill. As there is no need to have a bottom frame in such instances.

Direct Mount

A direct mounted shutter is where the panel is hinged directly into the window opening. This is popular in very small width openings, such as front door side light windows. Ideally, to allow maximum light in with such a small opening, it helps to remove the shutter frames and to direct mount the shutter. A light block will be provided free of charge which can be placed behind the panel to help with any light seepage. The other reason is also for openings that are close to 250mm in width, due to the minimum size a shutter panel can be made, in some cases the panel itself can only fit by direct mounting without the shutter frame itself.

Fixed Panel (U-Channel)

A fixed panel cannot be hinged open and sits freely within a U-Chanel frame. The panel can be taken in and out if needed to clean the area but remains in the U-Channel otherwise. This type of installation method is very popular for wall divider openings often featured in newer homes. A U-Channel installation can still be used in a standard window opening, but we’d recommend a standard full frame hinged shutter in this case as it would be more beneficial since you can simply hinge open the panel to clean the area or open the window.

Frame & Mount Type

Specifics and depth requirements can all be found on the Measuring Page

Recess L-Frame

You can use this option if you have enough depth in the recess to fit your shutters. Any light seepage from gaps around the frame and the edge of your window opening can be effortlessly filled with decorator’s caulk.

Recess Z-Frame

The Z-Frame is very generous in allowing for out of square windows as the lip curves around the opening of the window blocking any potential light gaps. You should choose this method every time if you have no window architraves (timber frame around your window) and enough depth. This option can still be used and mounted over, if you have architraves in most instances, unless you have decorative moulding architraves.

Face L-Frame

Use this option if you have obstructions within the recess, and not enough depth. If fixing onto your architrave, you will require a flat outer corner surface on your architrave of approximately 20mm to mount the screws and L bracket

When fitting your shutter on the outside of the window opening, either along the wall or onto the architrave itself, it will need a Face L-Frame.

If you have selected an Inside fit L-frame along with a beaded side stile finish, the beading will also appear along the L-frame itself, as pictured. Z-frames are unchanged and come standard with a flat bullnose finish. A Face Fit L-frame will have a cover strip that will hide the fixings as pictured and is unchanged whether you have selected a beaded or flat finish.

Beaded Inside Fit L-Frame

Flat Inside Fit L-Frame

Inside Fit Z-Frame

Beaded Finish Panel side stiles

Flat Finish Panel side stiles

Face L-Frame

Choosing Recess or Face fit

A Recess Fit (Inside Mount) fits on the inside of the window casing. A Face Fit (Outside Mount) hangs on the architrave above the window, or on the wall above the window. We recommend a Recess Fit whenever possible.

Recess (Inside Mount)

Recess Mount Inside Mount
  • Give your window a clean, simple look
  • Highlight attractive window architraves
  • Make your windows appear slimmer and your walls more spacious

Recess (Inside Mount)

Face Mount Outside Mount Fit
  • Minimise light gaps and offer more privacy
  • Make your window appear larger
  • Hide windows that are crooked or unattractive
  • Clear obstructions in the window recess (like winders, knobs, etc) that would interfere with a Recess Fit

Protruding Window Sill OR Measuring to the floor?

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A Protruding Window Sill extends beyond the wall surface out into the room

I Do not have a Protruding Window Sill Or I am not measuring to the floor (No)

If you answered NO your shutter will come with a 4 sided Z Frame.

I have a Protruding Window Sill, OR I am measuring to the floor (Yes)

If you answered YES we will provide you with a 3 sided Z-frame (Left, Top, Right, and an L-shaped Bottom frame that will sit flush on the bottom of your window sill). A 3 sided frame is only used when using a Z-Frame recess fit with a protruding window sill or when measuring to the floor. This is because for window sills that protrude out into the room, the z frame lip cannot wrap around it. If you would prefer no frame on the bottom, instead of an L-frame please specify so in checkout notes.

Tilt Rod
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Hidden Tilt Rod

The hidden tilt rod is placed at the back and to the very side so it is not visible

traditional-living-room

Traditional Tilt Rod

The traditional tilt rod is a look some people prefer, the rod is placed over the front of the slats in the centre, visible for all to see.

Panel Configuration
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traditional-living-room (1)

No need to worry, we’ll only show you the correct combinations based off the width you entered, all you have to do is choose one of them that you would like the most. Below is an explanation of what each configuration is.

We highly recommend having as few panels as possible, the fewer panels you have the more control you have over the light, it also provides a much nicer fit. Fewer panels equals less hinges and less gaps between panels. Not only does this mean less light can leak through, it also means better thermal protection.

Double Hinged

This style has one shutter hinged directly off the other shutter so that they can open and fold back into the room without taking up much space, they also do not need to be operated on a bi-fold track. The downside to this type of shutter is you will end up having more panels as the width of each individual double hinged panel cannot exceed 425mm, however some people prefer this slimmer look. We are not currently supplying double hinged shutters. All shutters ordered are as standard hinged. Double hinged shutters are prone to sagging due to weight of being hinged onto one another.

Standard Hinged

This configuration offers individual panel widths of up to 900mm, at widths over 1840mm a ‘T Post’ is a must to ensure the strength of the shutter frame, we will also now only show standard hinged combinations at these dimensions to ensure the strength of the frame. Standard Hinged Shutters account for the vast majority of our orders. Any ‘Centre Opening’ configuration has Standard Hinged Shutters fixed onto the left and right side of the frame or T-Post, they open outwards Left and Right.

Custom Mid Rail Point

If you would like to cover your horizontal window frame mullion or any object with a dividing rail, and have the shutter with less ‘visual clutter’, then we recommend that you enter the height you require for the dividing rail, otherwise your shutter will be provided with evenly spaced Mid Rails.  Measure from the bottom of your original measurement to the centre point of the mullion.  The Mid Rail height may still vary slightly due to the equation of drop height x amount of slats. You should also take into account line of sight and depth of window, if the mullion or point you are trying to cover is closer to the floor then you would see over the Mid Rail at standing height, it would be worth in this case to try place the Mid Rail slightly higher. Make sure this measurement is in mm’s.

Mid Rail
midrail

Mid-rails provide strength through the panel, and are required when panels exceed certain heights. They also provide definition to the panel. Typically, a mid-rail will also be the point at which groups of blades are separated, meaning blades above or below the rail will operate independently.

Mid-rails take the place of a blade in the panel, and can be used to line up with door handles or to cover mullions to provide a cleaner look.

Full Advtantages

Permanently low prices

At MyDirectBlinds.com.au, we don’t believe in fake discounts. All of our products are permanently on sale 24 hours a day / 365 days a year, and we do this at factory direct wholesale prices while using only the highest quality raw materials, fabrics, and components. All of our products (except shutters) are made here in Australia.

More on how we’re able to offer you such great value

Being an online only company, we sell Australia wide. This means we can sell more product than a local retailer. With higher turnover we can reduce our margins significantly so you can benefit. Being online only also means we don’t have any costs associated with retail ‘brick and mortar’ rent, and sales peoples commissions.

5 Year Warranty

Extensive 5 year warranty on all of our products. Buy with confidence knowing we back our own products.

Free Samples

To help ensure you get exactly what are after, we offer a fast free sample service (sent with priority postage!) that lets you choose up to 10 different samples to try out at home before you buy. This will also make sure the colour you are seeing on your monitor is the same in person.

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Up to 6 months interest free, monthly instalment plans with ZipMoney. Up to $5,000 credit with buyer protection on all items purchased.. Get approved in minutes. We also accept PayPal, American Express, and Visa/MasterCard. We now also have AfterPay interest free option up to $1000, AfterPay’s benefit being no long forms to fill out and fast approval!

Secure Shopping

Your credit card details are never stored or ‘seen’ by our website. Each field in the checkout is passed and encrypted via iFrames to our payment processor (Braintree, whom are owned by PayPal). Safe and Secure! We also guarantee to never give any of your personal information to a third party.

Lynx Blockout

Suitable for Roller, Roman and Panel Blinds

from $252

The MyDirectBlinds.com.au Lynx Blockout range consists of 9 great contemporary colours, and features a unique coating that gives it a look similiar to a soft furnishing fabric when comparing it to the standard ‘plastic’ look of other brands of budget Roller Blind fabric. Best of all it’s the same price as our budget Shade Blockout.

Key Features:

  • Max Width: 2800mm
  • Composition: 100% Polyester similar colour & coordinated Foamed Acrylic Backing, making it suitable to use as a standard roll on Roller Blinds
  • PVC Free | Lead Free | Light Fastness: Fade Resistant minimum 6 (Blue Scale) & Tested to ISO 105-B02:2014
  • Opacity: Blackout. Exceeds Australian Standard 2663.3 1999
  • UV Protection: 98% (Tested to AS/NZS 4399:1996)
  • Complies with Building Code of Australia requirements for Class 2 to 9 (a) buildings. Tested to AS 1530.3
  • Air Quality: VOC Tested US EPA 5021A:2003

Care:

Surface dust should be removed with duster or soft lint free cloth. Never use abrasive products or solvent / industrial based cleaners. Do not roll up fabric which is damp.

Lynx Blockout

Suitable for Roller, Roman and Panel Blinds

from $57 for Roman Blinds

The MyDirectBlinds.com.au Lynx Blockout range consists of 9 great contemporary colours, and features a unique coating that gives it a look similiar to a soft furnishing fabric

Key Features:

  • Max Width: 2800mm
  • Composition: 100% Polyester similar colour & coordinated Foamed Acrylic Backing, making it suitable to use as a standard roll on Roller Blinds
  • PVC Free | Lead Free | Light Fastness: Fade Resistant minimum 6 (Blue Scale) & Tested to ISO 105-B02:2014
  • Opacity: Blackout. Exceeds Australian Standard 2663.3 1999
  • UV Protection: 98% (Tested to AS/NZS 4399:1996)
  • Complies with Building Code of Australia requirements for Class 2 to 9 (a) buildings. Tested to AS 1530.3
  • Air Quality: VOC Tested US EPA 5021A:2003

Care:

Surface dust should be removed with duster or soft lint free cloth. Never use abrasive products or solvent / industrial based cleaners. Do not roll up fabric which is damp.

Lynx Blockout

Suitable for Roller, Roman and Panel Blinds

from $46 for Double Rollers

The MyDirectBlinds.com.au Lynx Blockout range consists of 9 great contemporary colours, and features a unique coating that gives it a look similiar to a soft furnishing fabric when comparing it to the standard ‘plastic’ look of other brands of budget Roller Blind fabric. Best of all it’s the same price as our budget Shade Blockout.

Key Features:

  • Max Width: 2800mm
  • Composition: 100% Polyester similar colour & coordinated Foamed Acrylic Backing, making it suitable to use as a standard roll on Roller Blinds
  • PVC Free | Lead Free | Light Fastness: Fade Resistant minimum 6 (Blue Scale) & Tested to ISO 105-B02:2014
  • Opacity: Blackout. Exceeds Australian Standard 2663.3 1999
  • UV Protection: 98% (Tested to AS/NZS 4399:1996)
  • Complies with Building Code of Australia requirements for Class 2 to 9 (a) buildings. Tested to AS 1530.3
  • Air Quality: VOC Tested US EPA 5021A:2003

Care:

Surface dust should be removed with duster or soft lint free cloth. Never use abrasive products or solvent / industrial based cleaners. Do not roll up fabric which is damp.

SureFit™

With SureFit™, a MyDirectBlinds.com.au exclusive, we will replace your custom-made product for free if you’ve made an accidental measuring mistake!

*Details Below

Important Conditions:

  • Prior authorisation with MyDirectBlinds.com.au is required before any requests are processed. The good news is you don’t have to pay anything extra! We’ll ship your new Blind to you free of charge. Please note: Due to their heavy nature, shipment of new remade Plantation Shutters will need to be covered by the customer.
  • Same product type and colour exchange only
  • MyDirectBlinds.com.au must be notified within 7 days of order delivery
  • Changes are restricted to size only
  • 1 replacement per blind
  • 4 replacements per household per customer lifetime (unless the error is ours, in which case, we’ll make it right!)
  • Commercial orders do not qualify, a commercial order is any order containing 20 or more of the same product category, of tax exempt status, or delivered to a non-residential address
  • Floor/House plan measurements do not qualify
  • Original packaging needs to be kept in the case we request the item be returned (rare)
  • Motorised blinds do not qualify
  • Blinds within tolerance of the size ordered do not qualify
  • Refunds are not offered under this guarantee
  • Replacement blinds larger than the original may require payment of the difference in size
  • Any product ordered outside our recommended sizes or specifications not covered by warranty is excluded from this guarantee, which can be found on the product pages
  • Items exchanged under this guarantee cannot be exchanged under our satisfaction guarantee policy and vice versa
  • MyDirectBlinds.com.au reserves the right to refuse a claim under this policy at our own discretion

Satisfaction Guarantee

Product Warranty

 

MyDirectBlinds.com.au are proud to extend a 5 Year Warranty on all of our custom-made home furnishing products. All custom-made products are warranted to be free from manufacturing defects in materials and workmanship. This warranty includes all materials, mechanisms (cord locks and tilts gears) and components (brackets, wands, caps, etc.) which make up the blind or shade. In the event a MyDirectBlinds.com.au custom-made product is found to be defective in materials or workmanship, or we have made the product at incorrect measurements than what you supplied – we will, at our discretion, repair, or replace the product which fails to conform to this warranty. To read our full Warranty Policy click here.

 

Measurement Errors

 

With SureFit™, we will replace your custom-made product if you’ve made a measuring mistake! There are some limitations. Click here to read the full policy.

Satisfaction Guarantee

 

If you’re not satisfied or have a change of mind with the type of product chosen, style, color, or quality, we’ll work with you to make it right.

Our first line of defense against colour issues are our free samples, make sure you order them before you place your order as different computer monitors may display colour differently.

Simply contact us within 14 calendar days after delivery of your products to your home and we’ll walk you through the options available in an attempt to remedy the situation.

We can have any replacement products that you need or want from our full range and in any category, remade at 15% off.

Note: Your Measurement errors are still fully covered by our SureFit™ Guarantee

You must have received your product to qualify for this policy. Original Product must be returned to MyDirectBlinds.com.au, shipping costs are to be covered by the customer – please keep original packaging for easy shipment. Prior authorization with MyDirectBlinds.com.au is required for replacement products. Limit one replacement per product, 3 per lifetime of customer. Replacement must be for the same window with no large disparity in measurements (Different products require minor changes in measurements). Once you’ve had a replacement processed, the item will no longer be covered under the satisfaction guarantee and also our sister policy SureFit™. Because of this we recommend you limit your replacement to the same type of product, otherwise you, the customer will assume any risks with measurements or issues for a different category replacement product when it is not already covered by warranty, unless of course the fault is ours.

Due to volume, commercial orders are not covered by this guarantee. A commercial order is any order containing 20 or more of the same product category ( eg. 20+ Roller Blinds, varying measurements on each are counted ), of tax exempt status, or delivered to a non-residential address.

View our cancellation policies here.

 

Have an issue? Let’s solve it!

contact@mydirectblinds.com.au

1300 011 561