1. Our Contract:
A legally binding contract with you will only arise once MyDirectBlinds.com.au has received payment for the goods in full from you. When ordering products from the MyDirectBlinds.com.au website we can only process your order when the goods ordered have been paid for in full. You can pay on-line with all major credit cards, debit cards, PayPal, ZipMoney/ZipPay or via Bank Transfer. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will be charged for items at the point of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items. We accept Internet orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
The price you will pay is the price shown at the checkout and on your confirmation email, these prices are inclusive of the Goods and Services Tax (GST) and the total price shown is the price you will pay. All prices shown at our online store are shown in Australian Dollars (AUD). There may arise the situation if you live in remote areas where we will need to charge extra for freight, MyDirectBlinds.com.au reserves the right to do this on any purchase when deemed necessary.
3. Right to Cancel or Change Your Order
Cancelling Prior to Manufacture
3.1 As our products are custom made and the manufacturing process will begin after a set period of 24 hours, you are only able to cancel or change your order by contacting us the next business day (Monday to Friday) from placing your order. This excludes 3 Day Express Blinds or ready made curtains, which due to the speed of manufacturing or dispatch, risk being completed within an hour of an order being placed. These cannot be cancelled or changed.
Refunding Your Payment
3.2 If a cancellation of the order is required within the 24-hour period of placing the order, monies will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in your account after Our electronic transfer, We cannot be held responsible for interbank transfer delays. An order cancellation prior to being put into production will attract our payment processors merchant fees being deducted from the refund amount as these are non refundable to us, for all methods excluding Bank Transfer. The amount refundable varies between payment methods from 2%-7%.
Cancelling After Manufacture
3.3 There is a certain window of time that you will have before you may cancel your order, this will vary, generally you may amend or cancel an order within 24 hours of placing it. You cannot cancel or change Your order if the goods You have ordered are manufactured, measured or custom-made to Your requirements as these Goods will not be re-sellable to Us. We regret that once Your Order has been accepted by Us in relation to such Goods and entered on Our manufacturing process, We are unable to accept changes to these Goods or cancellation of Your order.
Cancellation by Us
3.4 We receive the right to cancel You Order if: We have insufficient stock to deliver the Goods You have Ordered. You require delivery outside of Australia. One or more of the Goods was listed at the incorrect price due to typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers. If We do cancel Your Order We will notify You by email and will re credit to Your account any sum deducted by received by Us from Your credit card or Direct Debit as soon as possible but in any event within 30 days of Your Order. We will not be obliged to offer any additional compensation for disappointment suffered.
4. Stock Shortages
We have the right to cancel your order if:
1) We have insufficient stock to make and deliver the goods ordered.
2) If you have ordered from an island or country where we do not deliver.
3) The goods ordered unbeknown to us have been discontinued.
4) A pricing error or typing error has occurred due to system failure within our database or website.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. No discounts or compensation can be offered under these unforeseen circumstances.
5. Product Descriptions and Measurements
a) Descriptions and photography
The products we sell are either photographed or digitally produced and are accurately displayed on the website, however, due to different types, styles and settings of computer monitors shading and colour may appear differently to the exact colour. Due to this we strongly advise that you request a free sample before placing your order to ensure that you are happy with the colour and also quality before ordering. Whilst every attempt will be made by MyDirectBlinds.com.au to ensure that the goods sold and delivered match in every respect any sample or description shown or sent to you, any minor or immaterial variation, change in colour or pattern between the sample or description and the goods delivered shall not entitle you to reject the goods nor to claim any compensation for such variation or change. Some product photography may also show slight variation in models and appearance and are used for illustrative purposes only. Colour can also vary between dye lots from samples to actual product, this is a normal colour variation due to fabric being produced in different batches. We encourage people to order their blinds at the same time to avoid such an issue. The product information and pictures contained on the Site are provided for illustrative purposes only and may not exactly reflect the actual Product.
Because our products are custom made, we cannot offer returns or refunds if the customer has supplied incorrect measurements.
c) Made to measure products
Made to measure products are custom made to your precise requirements. Once made our products are suitable only to you and therefore cannot be cancelled or returned. Because of this it is extremely important that you are sure about the product that you want and also the size you require. We advise that you take advantage of our free sample service before placing an order, MyDirectBlinds.com.au cannot be held responsible if you dislike the colour or the general quality of the product. We strongly recommend that you double check your order to ensure that the products ordered and measurements taken are correct. It is your responsibility to follow our measurement instructions via the how to measure page. We list the how to measure instructions at multiple points along the product page so that it is very hard to miss. We cannot be held liable for ill fitting blinds, if you have failed to follow the proper measurement instructions. You agree to use our website instructions at your own risk, as these can be interpreted different ways.
6. Delivering Your Goods
Please read our full Delivery Policy here. At the time of purchase you agree to all terms & conditions within said policy on said page.
7. Defective Goods
Please read our full Warranty policy here. At the time of purchase you agree to all terms & conditions within said policy on said page.
No statement, description, or recommendation contained in any catalogue, price list, advertisement, communication, and the pages of this online store or by any employee or agent of MyDirectBlinds.com.au shall be interpreted so as to enlarge, vary or override in any way any of these terms and conditions.
9. Events Beyond our Control
We shall have no liability to You for any failure to deliver Goods You have ordered or for any delay in doing so or for any change of the specified delivery date or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond Our reasonable control including, without limitation, third party default, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or theft.
If any part of these terms and conditions is unenforceable (including any provision in which We exclude our liability to You) the enforceability of any other part of these conditions will not be affected.
We do not sell, trade or rent Your personal information to others. However, We do use other companies and individuals to perform services on Our behalf, such as company and product research, delivering packages, sending mail and emails and processing payments. They will have access to Your personal information needed to perform these services, but We will not authorise them to use Your information for other purposes. By using our site you agree to accept cookie session storage, this is used to keep your cart contents.
12. Consumer Guarantee
If a part is missing or incomplete, we will replace it as quickly as possible in accordance with the Consumer Guarantee. A refund will only be given if we cannot replace or repair the item.
MyDirectBlinds.com.au will not be held responsible for any installation charges, installer call out fees, or fees associated with the installation of your products via a third party. (For example if your product has to be replaced under warranty, etc.)
MyDirectBlinds.com.au will not be held accountable for any installation damages associated with your installation of our products, the appropriate advice and anchors must be used for different wall types, and all child safety devices must be installed by you the customer in accordance with Australian child safety laws, by purchasing from our website you agree to install all child safety devices in accordance with Australian child safety laws. More information about installation of these devices can be found in the installation instructions for your product.