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Warranty

Product Warranty

MyDirectBlinds.com.au are proud to extend a 5 Year Warranty on all of our custom-made home furnishing products. All custom-made products are warranted to be free from manufacturing defects in materials and workmanship. This warranty includes all materials (eg. Chain Drives, Aluminium Tubes), mechanisms (cord locks and tilts gears) and components (brackets, wands, caps, etc.) which make up the blind or shade. In the event a MyDirectBlinds.com.au custom-made product is found to be defective in materials or workmanship, or we have made the product at incorrect measurements than what you supplied – we will, at our discretion, repair, or replace the product which fails to conform to this warranty.

Generalised Scope of Warranty:

Collection, Delivery, & Labour: Free / Claimable under warranty for initial 12 months, after this you are responsible to cover the costs associated with collection, delivery and labour.

Supply of Components (like or similar) & Cords: 5 Years

Please note that colour may vary from lot to lot on some styles, and that we can discontinue certain styles and colours overtime. On discontinued items, we reserve the right to substitute warrantied product with the nearest colour or style of equivalent or greater value. On current products, we will make every effort to match current style and colour. In the event that the warrantied product is not repairable, and cannot be replaced with the original style and colour (i.e. discontinued), it will be replaced free of charge with the closest available product.

The warranty is valid for all MyDirectBlinds.com.au manufactured products. To activate this warranty, the purchaser must contact MyDirectBlinds.com.au to organise the return of the product. MyDirectBlinds.com.au will cover the costs of transport for the first 12 months of the warranty period only, except in remote areas or where the cost is significantly high – MyDirectBlinds.com.au reserves the right to request extra payment for transport costs. We will first request photos before requesting the return of the product.

After the first 12 months the purchaser is responsible for returning the damaged blind along with invoice and original sales receipt, to MyDirectBlinds.com.au.

Upon return of the damaged product, MyDirectBlinds.com.au will inspect the blind to evaluate the warranty claim. If the product is deemed to be damaged by reasons not related to the warranty cover, the purchaser will be required to cover the costs of repair and freight charges.

This warranty does not cover any product which fails due to accident, alterations, misuse, abuse, misapplication, improper handling, improper installation, improper operation or cleaning, and normal wear and tear (examples: normal fabric fraying and loss of colour intensity from prolonged use, front rolled blinds will be more prone to fading due to the front of the fabric being exposed to the sun, exposure to salt air, damage from insects or pets).

Wood blinds and natural woven shades are made from natural materials. As such, the following are to be considered as naturally inherent characteristics: variations in colour, grain and texture, natural markings (knots, mineral deposits, etc.), minor bowing or warping of slats, and natural materials. In addition, excessive warping of wood blinds or natural woven shades is excluded if installed in a high humidity area.

Any product over 4.8 metres in width are not covered by this warranty. Timber and PVC Venetians larger than 5 square metres are not covered by this warranty.

Basswood Shutters are not warranted for wet areas. Please opt for PVC Plantation Shutters in wet areas.

Plantation Shutters are structurally covered for 5 years

Any blinds ordered outside of the recommended maximum width and drop sizes are not covered by this warranty. These can easily found on the products order page.

Fabric Bagging or ‘V’ing on Roller Blinds. Although our blinds generally do not do this, on larger blinds, especially screens will show fabric bagging or wavering. The width of the blind as well as the weight of screen fabric contribute to this effect. Screen/Holland blinds wider than 2500mm and/or longer than 3000mm are more likely to bag. We do our best to resolve this by using 50mm large tubes, however it is simply not possible to completely eliminate the possibility of this occuring. To reduce this effect, consider splitting the blind into several linked blinds on your larger blinds. This is not covered by warranty.

This warranty does not cover cost associated with warranty service which includes, but is not limited to, transportation costs to and from our address after the initial 12 months, costs of removal, re-measure or re installation of product, service, call out or labour fees or any incidental or consequential damages.

This warranty gives you specific legal rights and limitations, and you may have other rights, which vary from state to state. No employee of MyDirectBlinds.com.au has the authority to increase or alter the obligation of this warranty.

This warranty is non-transferable.

Please note that the purchaser has 30 days of receipt of goods to report any marks, holes, scratches or defects on the cloth or product. This type of claim will be evident from the first time you put up the blinds or curtains and will not be a defect that evolves overtime.  No claims for marks, holes, scratches or defects on the cloth or product after that date, will be accepted and will be considered misuse or general wear and tear.

Recommended BMAA Industry Guideline for Faults:

The acceptable guideline for imperfections, marks, dots etc. on completed product is (30 days after receiving product, anything after this date will be considered general wear and tear):

  • If an imperfection is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable.
  • If an imperfection is not visible with the naked eye in natural daylight at a distance of 1.2 metres it is acceptable.
  • Minor colour variations may occur between any colour swatch supplied and the order received, as the colour swatch is a guide only, this includes paint, stain and lacquers.

This Guideline does not override any rights under Australian Consumer Law

The purchaser has 30 days from the date of delivery of the product to notify MyDirectBlinds.com.au if they are missing slats, blinds, brackets or any other portion of their order. After this time frame, the order will be considered 100% delivered to the customer.

Shutters

The guarantee is simple, we will replace or repair at our expense shutters with manufacturing defects.

Our guarantee does not cover the following:

  • The expected behaviours listed further below
  • Normal wear and tear
  • Misuse or abuse
  • Colour intensity over time
  • Incorrect measuring or ordering (such as failing to check your windows for squareness such as in our measuring instructions)
  • Accidental damage and insurable events
  • Overexposure to moisture
  • Damage to premises or any other damages during installation
  • Use of silicon based sprays
  • Use of abrasive cleaning products
  • Incorrect installation
  • Any other labour, service, freight back to us, installation, or removal costs incurred
  • For cosmetic defects whether it be function or cosmetic, are defined as above in the BMAA guidelines. These will be evident within the first 30 days, anything after that is considered general wear and tear. Touch up paint will be supplied with your order.

What to expect for your shutters

With an aluminum core for strength, PVC shutters are heavy. It is common, even when professionally installed, for this kind of shutter to drop slightly when opened and for the foot of the shutter to make contact with the bottom of the frame when closed. The shutter may have to be lifted slightly to be closed back into the frame. This behaviour is considered normal and, as such, cannot be the subject of a warranty claim.

Shutters blades are joined by a hidden tilt rod and all move together when any single blade is opened and closed. Particularly on tall panels, closing the blades of a shutter by turning a single blade may not completely close every other blade. You may need to turn more than one blade to close them the last millimeter or so. This behaviour is considered normal and, as such, cannot be the subject of a warranty claim.

Outside mounted shutter frames have cover strips. Fitting cover strips is the final step in shutter installation and are used to hide mounting screws from view. Cover strips are held in place by friction alone – they may, from time to time, need to be pushed back into the frame. If you find that your cover strips are frequently falling out, please contact us, we’ll be happy to send you some double sided tape. We recommended a White Indoor mounting tape. This behaviour is considered normal and, as such, cannot be the subject of a warranty claim.

Professionally installed shutters on perfectly square, unbowed windows will generally stay open by themselves. However, few windows are perfectly square or installed and even professional installers will sometimes struggle to prevent shutters from hinging closed by themselves. It is our experience that once installed, very few shutters are regularly opened other than for cleaning. If you are having trouble with closing panels you can try to bring the bottom of your shutter frame forward slightly, although we generally would not advise it. This behaviour is considered normal and, as such, cannot be the subject of a warranty claim.

For minor cosmetic issues, such as scratches from general use over time, & wear and tear, your order will be supplied with touch up paint which you can apply.

Shutters are manufactured to your exact window dimensions – every shutter is unique. Shutter blades are a fixed size (89mm) and must be evenly distributed in order to operate and look perfect. To achieve this distribution, the size of your shutter’s top and bottom rails, and the position of your midrail, may vary.

Shutters are manufactured with a midrail position tolerance of +/- 40mm. The midrail itself is always 82.5mm high (meaning the variance is generally unnoticeable). By request, the position of a single midrail can be manufactured exactly, however if your shutter has two midrails, they cannot both be ordered in ‘critical’ positions.

To achieve a perfectly manufactured shutter panel, the top and bottom rail of your shutters can vary in height between 85mm and 148mm. This means that if you have multiple shutters of different height in the same room, the top and bottom rails may be slightly different sizes.

Cancellation Policy

Because the items are custom made, once the order is put into production at the factory we are unable to cancel your order. Please contact us within the first 24 hours after placing your order if you need to cancel or change anything about your order, we might not always be able to process a cancellation request because this window varies significantly.

 

Have an issue? Let’s solve it!

contact@mydirectblinds.com.au

1300 011 561

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