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Warranty

Please note as of October 2018, Mercury II from Wilson’s Fabrics is no longer covered by warranty until the manufacturer resolves issues with their latest batch. You are still able to order this fabric however it comes with a high chance that it will sag or cause V’ing.

Product Warranty

MyDirectBlinds.com.au are proud to extend a 5 Year Warranty on all of our custom-made home furnishing products. All custom-made products are warranted to be free from manufacturing defects in materials and workmanship. This warranty includes all materials, mechanisms (cord locks and tilts gears) and components (brackets, wands, caps, etc.) which make up the blind or shade. In the event a MyDirectBlinds.com.au custom-made product is found to be defective in materials or workmanship, or we have made the product at incorrect measurements than what you supplied – we will, at our discretion, repair, or replace the product which fails to conform to this warranty.

Ready made curtains will only feature a 12 month guarantee.

Please note that colour may vary from lot to lot on some styles, and that we can discontinue certain styles and colours overtime. On discontinued items, we reserve the right to substitute warrantied product with the nearest colour or style of equivalent or greater value. On current products, we will make every effort to match current style and colour. In the event that the warrantied product is not repairable, and cannot be replaced with the original style and colour (i.e. discontinued), it will be replaced free of charge with the closest available product.

The warranty is valid for all MyDirectBlinds.com.au manufactured products. To activate this warranty, the purchaser must contact MyDirectBlinds.com.au to organise the return of the product. MyDirectBlinds.com.au will cover the costs of transport for the first 12 months of the warranty period only, except in remote areas or where the cost is significantly high – MyDirectBlinds.com.au reserves the right to request extra payment for transport costs. We will first request photos before requesting the return of the product.

After the first 12 months the purchaser is responsible for returning the damaged blind along with invoice and original sales receipt, to MyDirectBlinds.com.au.

Upon return of the damaged product, MyDirectBlinds.com.au will inspect the blind to evaluate the warranty claim. If the product is deemed to be damaged by reasons not related to the warranty cover, the purchaser will be required to cover the costs of repair and freight charges.

This warranty does not cover any product which fails due to accident, alterations, misuse, abuse, misapplication, improper handling, improper installation, improper operation or cleaning, and normal wear and tear (examples: normal fabric fraying and loss of colour intensity from prolonged use, exposure to salt air, damage from insects or pets).

Wood blinds and natural woven shades are made from natural materials. As such, the following are to be considered as naturally inherent characteristics: variations in colour, grain and texture, natural markings (knots, mineral deposits, etc.), minor bowing or warping of slats, and natural materials. In addition, excessive warping of wood blinds or natural woven shades is excluded if installed in a high humidity area.

Any product over 4.8 metres in width are not covered by this warranty. Timber and PVC Venetians larger than 5 square metres are not covered by this warranty.

Basswood Shutters are not warranted for wet areas. Please opt for PVC Plantation Shutters in wet areas.

Any blinds ordered outside of the recommended maximum width and drop sizes are not covered by this warranty. These can easily found on the products order page.

This warranty does not cover cost associated with warranty service which includes, but is not limited to, transportation costs to and from our address after the initial 12 months, costs of removal, re-measure or re installation of product, service, call out or labour fees or any incidental or consequential damages.

This warranty gives you specific legal rights and limitations, and you may have other rights, which vary from state to state. No employee of MyDirectBlinds.com.au has the authority to increase or alter the obligation of this warranty.

This warranty is non-transferable.

Please note that the purchaser has 30 days of receipt of goods to report any marks, holes, scratches or defects on the cloth or product. This type of claim will be evident from the first time you put up the blinds or curtains and will not be a defect that evolves overtime.  No claims for marks, holes, scratches or defects on the cloth or product after that date, will be accepted and will be considered misuse or general wear and tear.

Recommended BMAA Industry Guideline for Faults:

The acceptable guideline for imperfections, marks, dots etc. on completed product is:

  • If an imperfection is visible with the naked eye in natural daylight at a distance of 1.2 metres, it is not acceptable.
  • If an imperfection is not visible with the naked eye in natural daylight at a distance of 1.2 metres it is acceptable.
  • Minor colour variations may occur between any colour swatch supplied and the order received, as the colour swatch is a guide only, this includes paint, stain and lacquers.

This Guideline does not override any rights under Australian Consumer Law

The purchaser has 30 days from the date of delivery of the product to notify MyDirectBlinds.com.au if they are missing slats, blinds, brackets or any other portion of their order. After this time frame, the order will be considered 100% delivered to the customer.

 

Cancellation Policy

Because the items are custom made, once the order is put into production at the factory we are unable to cancel your order. Please contact us within the first 24 hours after placing your order if you need to cancel or change anything about your order, we might not always be able to process a cancellation request because this window varies significantly.

 

Have an issue? Let’s solve it!

contact@mydirectblinds.com.au

1300 011 561

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